- It is forbidden and dangerous to bring bags that do not fit in the overhead lockers inside the cabin, those items will find place in the luggage compartment. Disregarding this rule will put the passenger in charge to pay for every fine. It is not a driver duty to load/unload passengers carrying items, but he/she will be happy to help you in case of need.

- Damage to any equipment made by passengers will be charged. The driver is authorized, where it feels it is right to do so, to request a sum from €50.00 to €200.00, depending on the vehicle capacity, as deposit for damages. The deposit will be returned at the end of the service if no damage is discovered.

- If the vehicle in service is equipped with seat belts all passengers must use them during the whole journey, no standing is permitted if the vehicle is running.

- European regulations concerning professional drivers' working hours are always applied for your safety with no exception. The Company is not responsible in case the journey program is compromised or suffers changes in order to fully apply to the above regulations.

- For operational and privacy reasons we do not provide the driver contact in advance, except for particular cases. Our system sends an SMS that includes the position of the vehicle as well as driver name and contact as soon as the vehicle is on spot and ready to pick-up. This normally happens from 10 to 15 minutes before pick-up time or a few minutes after your flight/train has arrived. We kindly ask to check your phone and to call us using our 24/7 call center at +390236755583 in case of need.

- The Company cannot take responsibility for particular traffic or problems during the way that cause delays to the operating service, route diversion from the planned one, or the impossibility to reach one or more destinations due to major force causes. In case of longer route, all the extra expenses will be charged to the client.

- Client delay will not be charged until 30mins waiting of the vehicle, 60 minutes in case of airport/station/port pick-ups), after free waiting time €30.00 + VAT will be charged every 30min.

- Our vehicles will be able to wait more than 30/60min only in case both the services that are planned after yours and driver respect of driving and working hours are not compromised. Delays are to be immediately communicated to the operational staff in order to verify the amount of time the vehicle can wait or to reschedule the service.

- All changes to the approved journey program can be charged to the client and payment can be asked directly on spot.

Cancellation of your booking can involve paying for expenses already held by us, as well as part or the total of the transportation costs:

- Written cancellation within 72hrs before pick-up time: FREE OF CHARGE

- Written cancellation within 48hrs before pick-up time: 10% OF THE TOTAL AMOUNT IS CHARGED

- Written cancellation within 24hrs before pick-up time: 25% OF THE TOTAL AMOUNT IS CHARGED

- Written cancellation within 12hrs before pick-up time: 50% OF THE TOTAL AMOUNT IS CHARGED

- After 12hrs before pick-up time: TOTAL AMOUNT IS CHARGED

- If the booked service last more than one day with driver and vehicle alongside with the group driver meals (€15.00 per meal in Italy, €20.00 per meal outside Italy) and accommodation in a single bed room are not included and have to be booked/payed by the client, unless a different agreement is previously made with the administration office.

- Every expense that is not strictly related to the operation of the rented vehicle are to by payed by the client, unless a different written agreement is previously made with the staff, except for highway tolls and fuel, as they are always included in our quotations.

- Food and drinks are not allowed in the vehicle cabin (except water), not eating/drinking inside one of our vehicle is a matter of respect to the next client and to the driver on duty. Disregarding the rule will involve an extra cleaning service at the cost of €75,00 + 22% VAT TAX to be payed on spot. The group leader will have to check vehicle cleaning conditions at the end of the service, no complaints will be accepted after the service has ended.

- No complaints will be accepted 72hrs after the service has ended.

- The person that signs this form is responsible for the respect of this rules. In case of any contrast between company and client, Milan Court will have full jurisdiction.